Service & Warranty & Engineer Service
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Price
We can not guarantee customer the cheapest price, but we must promise the most competitive price with perfect quality for customers. We have built long term cooperation relationship with professional logistic company to guarantee a good price in freight and shipping service. We could accept different payment terms such as TT, L/C and so on.

Delivery time
We have strict delivery requirement on our cargo. After receiving payment, we will arrange production immediately. We will try our best to shorten the cargo delivery time. Before delivery, we require to take pictures for customer. We guarantee the cargo arrive at customer’s destination port promptly.  We also pay more attention in goods packing to ensure the safety.

Company integration ability
We have one stop service. We can not only offer customers single machine, but also integrate the relative products based on customer’s demand.

Fittings
We have warehouse for spare parts. Almost all kinds of spare parts for construction machinery could be find here. If customers have problems in machinery spare part, we can post it by air or express to customers immediately.
Focus supply one year or 2000 working hours warranty for our machines, during this period if there are some parts damaged because of machine quality without improper operation, spare parts will be supplied freely to client for changing.

The easily worn parts, like filter, tires, motor, belts, light, valve, etc., damaged because of long time work are not included in our warranty range.

When some parts damaged, the clients need to supply detail photos of damaged parts and description to us for exact problem confirming.

To aboard
For big machines, like big crawler crane, big excavator, mixing plant, etc., engineers may be needed for first time installation and training, Focus will supply our professional service engineers to aboard for this work.

The full cost of the first time service will be taken by us, clients only need to arrange the local accommodation, foods, traffic cost, phone and personal insurance. The first time service is normally 7-15days according to the machine situation , we will do necessary training for the clients technicians on operating and maintenance.

During the machine working, if engineers service is needed additionally, the client should pay for all the cost, including international tickets, engineer salary, personal insurance and all local cost.

In China
For the big machines, clients can also arrange their technician team to China for training, Focus will pay for all necessary cost in our city.
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